Shipping policy
SHIPPING POLICY
Valtech Australia currently delivers to serviceable addresses within Australia. We do not currently offer international checkout or international delivery through this website.
ORDER PROCESSING
Orders are prepared for dispatch after full payment has cleared and the products are available.
We will contact you if an ordered product is unavailable, on backorder or requires special freight arrangements.
DELIVERY OPTIONS
For eligible products and Australian destinations, the following options may be available at checkout:
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Standard delivery: $11
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Express delivery: $15
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Free standard freight on eligible orders over $1,000
Express delivery charges may still apply when a customer selects express delivery for an order exceeding $1,000.
Delivery options, charges and availability are subject to the products ordered and the delivery destination.
DELIVERY TIMEFRAMES
Estimated delivery timeframes displayed at checkout begin after dispatch and are estimates only. They are not guaranteed.
Delivery may be affected by product availability, carrier delays, weather, public holidays, remote-area access and other circumstances outside our reasonable control.
FULL-LENGTH PIPE AND OVERSIZED PRODUCTS
Full-length pipe, oversized products, remote-area deliveries and products requiring special handling may be excluded from flat-rate and free-freight offers.
These orders may require a separate freight quotation. If the checkout incorrectly applies a standard parcel rate to an oversized order, Valtech Australia will contact the customer before dispatch.
The customer may accept the additional freight quotation or cancel the affected products for a refund.
FREE-FREIGHT CONDITIONS
Free standard freight applies only to eligible Australian deliveries where the qualifying order value exceeds $1,000.
Free freight does not automatically apply to:
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full-length pipe;
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oversized or unusually heavy products;
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remote or restricted delivery locations;
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express delivery; or
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orders requiring specialised transport.
DELIVERY ADDRESS AND CONTACT DETAILS
Customers must provide a complete and accurate delivery address and a working contact telephone number.
Please contact us promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been dispatched.
Additional carrier charges resulting from an incorrect address, failed delivery or unavailable recipient may be charged to the customer where permitted by law.
TRACKING
Tracking details will be provided when available after the order has been dispatched.
DAMAGED, MISSING OR INCORRECT DELIVERIES
Please inspect your order promptly after delivery.
If an order arrives damaged, incomplete or incorrect, contact us as soon as possible with your order number, details of the issue and photographs where appropriate.
Nothing in this Shipping Policy excludes or limits rights available under the Australian Consumer Law.
CONTACT
Valtech Australia Pty Ltd
ABN 41 159 867 759
4/15–21 Gibbs Street
Arundel QLD 4214
Australia
Email: craig@valtechaustralia.co
Phone: 0417 129 569