Refund policy

RETURN AND REFUND POLICY

This policy applies to products purchased from Valtech Australia Pty Ltd and does not exclude or limit any rights available under the Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery. If a product is faulty, damaged in transit, incorrectly supplied or not as described, contact us as soon as possible at craig@valtechaustralia.co. Please provide your order number, details of the problem and photographs where appropriate.

We may need to inspect or assess the product before providing a remedy. Depending on the circumstances and the requirements of the Australian Consumer Law, the remedy may be a repair, replacement, refund or another appropriate solution.

Products purchased at a discounted or sale price retain all applicable rights under the Australian Consumer Law.

CHANGE-OF-MIND RETURNS

Valtech Australia is not required to accept returns where a customer has simply changed their mind, ordered the wrong product or size, found the product cheaper elsewhere, or no longer requires the product.

We may approve a change-of-mind return at our discretion if:

  • you contact us before returning the product;

  • the product is unused, uninstalled and in saleable condition;

  • the product is in its original, undamaged packaging; and

  • you provide proof of purchase.

If approved, the customer is responsible for return freight. Original delivery charges are not refundable. A reasonable restocking fee may apply and will be disclosed before the return is accepted.

NON-RETURNABLE PRODUCTS

Unless faulty or otherwise covered by the Australian Consumer Law, we do not accept returns of:

  • cut-to-length pipe;

  • custom, specially ordered or specifically imported products;

  • products that have been installed, used, altered or damaged after delivery; or

  • products returned without prior written approval.

RETURN AUTHORISATION

Do not return products without first contacting Valtech Australia. Unauthorised returns may be refused.

REFUNDS

Approved refunds will be made to the original payment method. Please allow up to 10 business days after approval for Valtech Australia to process the refund. Your bank or payment provider may require additional processing time.

CONTACT

Valtech Australia Pty Ltd
Email: craig@valtechaustralia.co
Phone: 0417 129 569