25-Year Product Warranty

Valtech 316L Stainless Steel Press System

Valtech Australia Pty Ltd provides a 25-year product warranty for Valtech 316L stainless steel pipe and press fittings supplied by Valtech Australia. This warranty covers defects in materials or manufacture for 25 years from the original date of purchase, subject to the applicable warranty terms, conditions, exclusions and installation requirements.

Download the full 25-Year Product Warranty (PDF)
Download the updated Technical and Installation Manual 2026 (PDF)

This page provides a summary of the warranty. The full warranty and Valtech Technical and Installation Manual should be read together.

Coverage and warranty period

The warranty covers genuine Valtech 316L stainless steel pipe and press fittings, including their supplied seals, supplied by Valtech Australia for installation in Australia.

Installation and application conditions

• Use genuine Valtech products and ensure all pipe, fittings, seals and components are compatible with the Valtech 316L Stainless Steel Press System. Confirm the exact model and size against the current WaterMark product schedule wherever certification is required. The technical manual identifies Certificate WM 75254. Certification does not approve every application.
• Use competent, appropriately qualified personnel and comply with manufacturer instructions, the NCC, AS/NZS 3500 where applicable and statutory requirements.
• Confirm the approved tool, correct M-profile jaw/collar, exact size range and pressing sequence specified by Valtech Australia. An M-profile marking alone does not establish approval. Maintain tooling and keep service and inspection records.
• Cut pipe square, deburr internally and externally, clean and inspect the insertion zone, mark the confirmed depth, insert fully to the stop and check the mark. Position the jaw/collar correctly and complete the full press cycle. Do not re-press a socket unless specifically instructed by the manufacturer; quarantine incomplete presses and follow the written recovery procedure.
• Confirm genuine O-ring material and compatibility with the medium, chemicals, temperature and pressure. Do not rely on colour alone. Use clean, undamaged, correctly seated seals and no unapproved lubricants.
• Prevent carbon-steel contamination, incompatible chemicals, insulation and sealants, chloride deposits and retained moisture. Assess dissimilar metals and provide suitable isolation where required.
• Support pipework and heavy equipment independently. Allow for thermal and building movement and protect joints against vibration, water hammer, cyclic loads and tightening torque.
• Inspect, pressure-test, flush and commission under the approved procedure and applicable code. Do not conceal a joint before inspection and inclusion in the pressure test unless the approved project procedure permits otherwise. Keep product, installer, tooling, test, commissioning and concealed-joint records.

Chlorides and chemical applications

No numerical manufacturer chlorine or chloride limits are introduced by this warranty. Unusual or high-chloride water, chemical duties, non-standard fluids and other unusual applications require written project-specific confirmation from Valtech Australia before use. Provide the medium, concentration, temperature, pressure and exposure conditions. Disinfection must be compatible with the pipe, fittings and seals.

Exclusions

The express product warranty does not cover failure or damage to the extent caused by incorrect selection, design, preparation, installation, pressing, testing or commissioning; incompatible or damaged seals; unapproved or inadequately maintained tooling; operation outside confirmed limits; incompatible chemical or chloride exposure; contamination; retained moisture; galvanic corrosion; inadequate supports; unintended movement, vibration or water hammer; freezing, impact, fire, misuse or unapproved alteration or repair. Normal wear unconnected with a manufacturing or material defect is not covered.

An exclusion relates to the cause of the affected failure. An unrelated installation issue does not automatically cancel all product coverage, and missing records alone do not remove Australian Consumer Law rights.

Remedies and claim expenses

For a covered defect, Valtech will arrange repair or replacement of the affected product without charge. The express warranty does not automatically cover installation labour, access, removal or reinstatement unless agreed in writing or required by law.

Valtech will pay reasonable approved expenses of making a valid warranty claim, including agreed assessment or return freight. Contact Valtech to arrange the claim and expense approval, then send receipts and the claim reference to sales@valtechaustralia.co for reimbursement. Costs outside this undertaking are borne by the claimant only to the extent permitted by law. Approval requirements do not limit recovery of costs, refunds, compensation or other remedies under the Australian Consumer Law.

Making a claim

Contact Valtech as soon as reasonably practical with proof of purchase, site and installer details, model/size and batch markings, photographs, a description and date of the problem, and available installation, tooling, pressure-test and commissioning records. Valtech will acknowledge the claim, explain any further evidence needed, assess the cause and advise the outcome and proposed remedy.

Make the system safe and take reasonable steps to prevent further damage. Retain affected products for reasonable inspection where safe and practical. Contact Valtech before returning products or commissioning non-emergency remedial work so inspection and costs can be agreed. Necessary emergency safety measures and statutory rights are not conditional on prior approval.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this warranty are in addition to other rights and remedies available under the law. No condition, exclusion, remedy or time limit restricts those rights.

Warranty contact

Valtech Australia Pty Ltd
4/15-21 Gibbs St, Arundel QLD 4214
Email: sales@valtechaustralia.co
Craig Sinclair: 0417 129 569 | craig@valtechaustralia.co
Peter McCallum: 0425 322 782 | peter@valtechaustralia.co

Updated 23 September 2026.